At Aussie Minis, customer satisfaction is our priority. We want to make sure that you receive the item that meets your needs. We also want to keep prices low on our website. To ensure that all of these expectations are met, we want to ensure that your order is accurate and exactly what you require. If you have any questions or concerns before placing an order, please email us at AussieMinisStore@gmail.com.
RETURNS, EXCHANGES, & REFUNDS:All returns must be approved by a Aussie Minis. A return authorization will be issued to those with approval. Returns sent without prior authorization will be returned to the customer, and no credit/exchange will be offered.
All return claims must be made within ten (10) days of you (the customer) receiving the order, and approved items must be received by Aussie Minis within twenty (20) days of you (the customer) receiving the order, or return will be refused, and no refund will be issued.
If you're wanting to exchange the item for a different item or a different colour, we will issue a refund after the item has been inspected and a new order may be placed online at any time.
All returns/exchanges/refunds not due to a shipping or selling error of Aussie Minis are subject to a nonrefundable 20% restocking fee.
Refused Packages are subject to a 20% restocking fee.
Any product defects or damages must be communicated to Aussie Minis within two business days of receiving the package or a return/exchange may be refused.
Shipping and Handling charges are neither refundable nor creditable.
Electrical Parts are neither returnable nor refundable under ANY circumstances.
All returned pending parts, apparel or accessories must be in their original UNOPENED packaging or no credit/exchange will be issued.
All packages are closely inspected before any return/exchange/refund or credit is issued. All return shipping will be paid by the customer.
While we aim for 100% customer satisfaction, please make sure you know exactly what you want before you order. If you are unsure that a particular part will work, please contact us.
Aussie Minis will stand behind all products we sell. Most products are limited to the manufactures warranty. Some warranty issues will need to be addressed with the manufacturer directly. However, we will do everything we can to help you through the process.